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Privacy Policy

Overview

At DBC Services we know our reputation relies heavily on the trust you place in us and how we earn that trust by keeping the data we collect from you secure and used only for the purposes it was intended.

DBC Services provides marketing and customer data at your fingertips. Understanding how and why we use your information should be just as easy. Our Privacy policy provides the latest information about the data we collect and how we use it. We also want you to know a few more things about our approach to privacy.

We take your privacy seriously and want you to feel confident that any information you have with us is safe and secure at all times. This policy is short and in simple language for you.

For the purpose of clarity 'we', 'our', or 'us' refers to DBC Services Limited trading as DBC, DBC Services and m-savvy. When we say 'you', 'your', or 'customers', we are referring to anyone with an account or service with us. We refer to 'clients' we means our customers clients.

Some changes in this policy have been to reflect GDPR policies, which is targeted at EU citizens and companies offering services in the EU. We believe this new law is largely a positive change so whenever possible we're extending the same processes and systems to all of our customers.

Your Personal Information

At DBC Services we collect and hold information required to accurately provide the products and services as specified.


What We Collect

Like most software applications providers we need to collect information for the development, delivery and management of the products and services to the precise definition of requirements and contractual obligations. This information includes:

  • Contact and Address Information
  • Billing and Transaction Information
  • Software Business Requirements and Services Definition
  • Business and Marketing Plans and Tactics
  • Technical Specifications and Locations

How We Use It

We use the information we collect in just a few ways as noted below and we will never rent, loan or sell your information to anyone.

  • To effectively provide the products and services we offer.
  • Notifying you about important updates such as scheduled maintenance.
  • Making informed business decisions about our products and services.
  • To protect your account, your information and reduce fraud.
  • Compliance with legal, taxation and accounting requirements.
  • In the creation of targeted marketing material or campaigns.

Your Rights

When it comes to your data you should be in control, so we have a few processes in place that you can make use of or follow:

  • You can request access and update of your personal information at any time
  • You can opt-out of any marketing material we send you at any time by clicking the 'Unsubscribe' link present in any marketing related emails.
  • You can ask us to delete information we store about you by emailing service@dbc.co.nz unless specifically required by contract to maintain the products and services or for legal compliance.
  • You can ask us to give you your data in a transferrable way by emailing service@dbc.co.nz
  • We will respond to all requests we receive within 30 days, but usually much faster. We will also clearly explain what we can or can't do for you and why. For EU citizens we also suggest becoming familiar with your rights under GDPR.

Billing Information

We need you to pay for the services that you use. For most of you that means we only require a Physical and Postal address. Monthly recurring payments will be by Automatic Payment of Direct Debit initiated by you and so we will not retain any Bank Details. If at times we require payment by Credit Card no details will be retained by us.

Security

We protect our websites, applications and infrastructure to the best of our abilities. We store your information securely and whenever appropriate make use of encryption, SSL and other technologies. We keep internal access to these tools limited to certain members of the team, and all team members are briefed on security and privacy. We also encourage you to read our Security Statement.

Data Retention

As an infrastructure provider we tend to be meticulous about our backup processes which means we may store your data for long periods of time to help with disaster recovery or other incidents. We also keep data for legal, tax, and accounting requirements as needed.

In situations where we can't delete your data such as backup archives, or accounting records we will store these in a secure manner and they will not be used for further processing, such as communication or marketing.

Your Client's Data

By providing a CRM Application we collect and store personal data about your clients. For this privacy policy and our approach to Privacy, we treat your clients data in the same way as we treat your data in terms of security and usage. In terms of access and maintenance this will be driven by your business requirements and will be your responsibility to communicate this your Clients. We will support you by providing all the tools you require to maintain the data or put in place self-maintenance processes. We will not support any practices that contravene any policies or laws.

Our Promises

We hope everything above made sense, we tried to keep it simple but it can still be a lot to take in. Here's some simple one line promises to make things even clearer.

  • We will respect your information and privacy at all times.
  • We will never rent, loan, or sell your information.
  • We will do our absolute best to protect your information and privacy at all times.
  • We will be honest and open should a privacy breach occur.
  • We will notify you if we make any substantial updates or changes to this policy.
  • We will only share your information when we are legally required to do so.
  • We will answer any questions or concerns you have around privacy by email.

Updates

  • 27 May 2018 - Policy updated including review for GDPR compliance
  • 1 April 2017 - Policy updated and published on new website

Frequently Asked Questions


What information does DBC Services collect?

DBC Services collects information to help make your experience not only possible, but great?whether that's Contact and Address Information, Billing and Transaction Information, Software Business Requirements and Services Definition, Business and Marketing Plans and Tactics, Technical Specifications and Locations


Does DBC Services share my information with anyone?

DBC Services will only share information if legally required to or if specifically asked by you in writing.


How does DBC Services protect the information it collects?

DBC Services takes the security of your data seriously. We use technical safeguards like encryption, authentication, fraud detection, and secure software development to protect your information. We also have data security and privacy experts working to prevent theft, fraud, or abuse of your information.


Does DBC Services rent or sell my information?

No, DBC Services does not rent, sell or share yours or your Client's information.


How long does DBC Services keep my information?

DBC Services keeps your information as long as you have an Active account. You can request to delete your account or ask us to delete specific information including APIs and data feeds as long as it does not contravene legal requirements. In some cases, DBC Services may keep some information after you ask us to delete your account, including when we're required to by law, if there are outstanding issues related to your account, or if it's necessary for safety and security purposes.


How do I submit a question to DBC Services Data Protection Officer (DPO), and what is their role?

DBC Services DPO is responsible for guiding our compliance with privacy regulations in any country where we have customers and/or hold data. Additionally their role is to be aware of and stay compliant with global regulations that are good business practice. They are the point of contact for privacy regulators and questions and concerns from our customers about data privacy.

If you have additional questions pertaining to your personal data after reading our FAQ, you may contact our DPO at dpo@dbc.co.nz .