Latest News

Win an iPad Competition
19 August 2010

With m-savvy supporting Customer Advocacy Measurement including NPS via iPad kiosks, what better opportunity to check out for yourself the ease and power of m-savvy surveys and competitions by entering the "Win An iPad" Competition.

To enter the draw to Win An iPad please complete the short survey by clicking here.

New Partner - Response & Reason 
20 May 2010 

Boost your profits by turning up the volume of your customer's voice

A big welcome to our new partner, Response & Reason, who offer an integrated, simplified solution to the customer feedback process. Their Realtime Business Metrics give you the opportunity to collect customer opinion in store utilising touch screen technology and allow you to listen to the most important voice in your business in Real Time.

"A 1% reduction in customer service issues could generate an extra $40m in profits for a medium-sized company over five years." 

Latest Social Media Monitoring Enhancements  
15 May 2010

Increased Search Capability 
To increase the ability to pick up phrases m-savvy now gives you greater flexibility when you search for mentions. Check it out.

Daily Auto Refresh Mentions 
Now you can ask m-savvy to automatically update any of the social media mentions you want to track. It couldn't be easier.

Realtime Net Promoter!  
12 May 2010

Realtime measurement - it's here!
Yes, here's a service to measure Customer Satisfaction/Advocacy dynamically by product, segment or channel.

Email Alerts, including reasons for a rating, let you know when Detractors are recognised so you can respond to the threat.

Get your Net Promoter Score on a daily basis!
 

Congratulations to Kiwibank and Ogilvy!  
10 October 2009

Our sincere congratulations to Kiwibank and their advertising agency Ogilvy for winning Best in Show and the Grand EFFIE for Sustained Success. An outstanding result for some outstanding work.

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